Product Return Information - Europe

Please note: We have revised our logistics processes to accelerate shipments coming from DSI to you, and those shipments coming from you to DSI.


What Remains the Same

  • DSI will continue to send orders from the USA directly to a final address

  • Your Sales and Support contacts at DSI will remain the same

What Changed

  • Our USA-based Client Services department is handling European orders. Office hours are 2 p.m. to 10 p.m. CET (Central European Time). You may contact Client Services using any of the following methods:

  • Tel: +1-651-481-7400

  • Fax: +49 2065 8269300 

  • europe-cservice@datasci.com

DSI Exchange and Product Investigation

For all Implant exchanges, please use the DSI Exchange form. 

If you have opened a case with DSI in order to return a product, please include the Product Investigation Form provided by DSI Support. If any implants or transmitters did not perform properly, please contact Technical Support for a Product Investigation Form (DO NOT return them using the Exchange process).

Product Investigation


Not sure if your return is an exchange or product investigation? Click Here

DSI's UPS Return Shipment Portal

Click the following link to access DSI's UPS Return Shipment Portal:
 


If you have not previously used this portal, please view this video tutorial (below), to simplify your first experience.

Please note that the new return address is as follows:

Data Sciences International Returns
119 14th St NW
Suite 100
St. Paul, MN 55112 U.S.A. 
Tel: +1-651-481-7400
Fax: +49 (0)2065 8269300

 

If any implants or transmitters did not perform properly, please contact Technical Support for a product investigation form (DO NOT return them using the Exchange process).

Not sure if your return is an exchange or product investigation?

click here

DSI Support - Europe
Europe-support@datasci.com
Monday through Friday: 2 pm to 10 pm CET