DSI Telemetry Products Limited Warranty

Overview

DSI’s goal is to achieve high standards of product reliability and performance and our Limited Warranty Policy is unparalleled in the wireless monitoring industry – this reflects DSI’s confidence and over 30 years of experience as well as our increasing investments in product design, manufacturing and testing.

The in vivo environment presents significant product reliability challenges, especially for electronic devices used for chronic applications.  Included in our warranty policy is a three-part program covering our telemetry implants with separate warranty durations for (i) battery life, (ii) implant life, and (iii) maximum warranty period.  DSI has a broad range of implants for application from mouse to large animal models, and warranty periods vary based on the implant model and its intended application. DSI also offers warranties on our non-implanted hardware products, typically of one year duration.  This version of the warranty policy will be in effect as of March 1, 2015 and will supersede any previous warranty policies or references to the warranty in other printed materials.

DSI Exchange Program

DSI pioneered the concept of implant exchange to optimize device reliability as well as to lower production costs and pass those savings on to customers.

DSI Exchange ensures that customers receive implants that are reliable and proven to perform, while helping to reduce study costs.  DSI seeks to protect the enormous customer time and expense invested in these studies.  When exchanged by DSI, an implant’s catheters, leads, batteries, and housing are replaced and the electronics are thoroughly tested, recalibrated, and replaced if they do not meet DSI specifications.  The result is an implant with the same warranty coverage as a new implant – but at a much lower price.

DSI Exchange pricing remains available until the implant model has been discontinued.  The only restriction is that implants must be carefully handled and returned in a condition amenable to exchange.  Implants with significant damage beyond the normal wear and tear will not be eligible for DSI Exchange. 

Non-exchangeable damage includes animal chewed housings or leaking batteries beyond Product Warranty Period.  If the returned product cannot be exchanged, the customer has the option to purchase a replacement at the current new implant price.

 

Telemetry Implant Warranty Duration Details

DSI warrants to customers that, for each of the warranty periods set forth below, DSI telemetry implants and other products shall conform to DSI’s applicable published specifications in effect at the time of shipment, and shall be free from defects in materials and workmanship.

For telemetry implants, the Warranted Battery Life” (WBL) is the cumulative periods of battery “on time” for each model, as specified per implant model below.  DSI warrants that the implant will operate within specifications for this period of time. In operation, a particular implant’s battery life may exceed the WBL, but DSI does not warrant that the implant will operate within specifications when the cumulative on-time has exceeded the WBL.

The Warranted Implant Life” (WIL) is the cumulative period of time DSI warrants an implant to perform in vivo in accordance with specifications. DSI does not warrant the performance to DSI’s applicable published specifications for devices that have been implanted longer than the WIL.  Therefore, if a customer uses telemetry implants for longer periods of time than the WIL, the customer assumes all risk of implant failure, compromised data quality or other adverse effects after the WIL has been exceeded.

The “Warranty Period” (WP) is the continuous period commencing on the date that each product is shipped to the customer and shall continue for the specified number of months as shown in the table below in the column under the heading WP.  It is three months longer than the warranted implant life to allow for shelf life prior to implant and use within the animal.

Device operation and data collection outside of warranty is done at the sole discretion and risk of the customer.

Product
Category

Product

Warranted Battery Life (WBL)

Warranted Implant Life (WIL)

Warranty Period (WP)

 
 

Implantable Telemetry

HD-S02  5 Months   9 Months  12 Months
HD-X02  6 Weeks 6 Months  9 Months 

HD-X11

1 Month

6 Months

9 Months

HD-XG
6 Weeks

2 Months
Glucose sensor warranty limited to 4 weeks from implantation

4 Months
HD-X10 
6 Weeks 6 Months
9 Months 

PA-C10

6 Weeks

6 Months

9 Months

PA-C10-TOX

6 Weeks

6 Months

9 Months

TA-F10

6 Months

6 Months

9 Months

EA-F20

4 Months

9 Months

12 Months

ETA-F10

2 Months

6 Months

9 Months

ETA-F20

4 Months

9 Months

12 Months

F20-EET

6 Weeks

9 Months

12 Months

PA-C40

4 Months

9 Months

12 Months

HD-S1-F0 2 Months 9 Months  12 Months 
 HD-S1-F2 3 Months   9 Months 12 Months 
HD-S10
5 Months 9 Months  12 Months 
 HD-S20 2 Months  9 Months  12 Months

HD-S21

2 Months

9 Months

12 Months

HD-S11-F0

2 Months

9 Months

12 Months

 HD-S11-F2 3 Months  9 Months   12 Months

TA-F40

12 Months

12 Months

15 Months

CA-F40

6 Months

9 Months

12 Months

CTA-F40

6 Months

9 Months

12 Months

C50-PXT

2 Months

9 Months

12 Months

C50-PT

2 Months

9 Months

12 Months

F40-EET

3 Months

9 Months

12 Months

TA-F50

3.5 Months

9 Months

12 Months

F50-EEE

2 Months

9 Months

12 Months

F40-TT

4 Months

6 Months

9 Months

4ET Sense Module

NA

12 Months

15 Months

4ET Telemetry Module

3 Months

6 Months

9 Months

F50-W-F2 (SNA)

2 Months

9 Months

12 Months

L21

84 Days 

18 Months

21 Months

L11

105 Days

18 Months

21 Months

M11

35 Days

6 Months

9 Months

M10 55 Days  6 Months  9 Months
 M01   40 Days  6  Months  9 Months
M00  100 Days 6 Months  9 Months

TA-D70

11 Months

9 Months

12 Months

PA-D70

4 Months

9 Months

12 Months

CTA-D70

4 Months

9 Months

12 Months

D70-PCT

3.5 Months

9 Months

12 Months

D70-CCTP

2.5 Months

9 Months

12 Months

D70-PCTR

2.5 Months

9 Months

12 Months

D70-PCTP

2.5 Months

9 Months

12 Months

D70-EEE

2 Months

9 Months

12 Months

 

External Telemetry

JET (all models)

NA

NA

12 Months

JET Receiver

NA

NA

12 Months

JET Respiratory Chestbands

NA

NA

3 Months

JET Wiring Harnesses

NA

NA

3 Months

Hardware

Receivers

NA

NA

12 Months

Acquisition HW (DEM, Converters, PCI card)

NA

NA

12 Months

ACQ-7700/modules

NA

NA

12 Months

12-lead Amplifier

NA

NA

12 Months

ACQ-16 (all models)

NA

NA

12 Months

Respiratory
Hardware
Buxco FinePointe
Hardware
NA NA 12 Months

Miscellaneous

Service Repairs

NA

NA

3 Months or remainder of warranty (longer of the two)

Warranty Coverage Details

During the Warranty Period as defined above, if any of DSI’s products fail to function in accordance with DSI’s then current applicable published specifications and  is either returned to DSI, or DSI is notified in writing prior to the end of the Warranty Period, DSI will repair or replace the product, or those non-conforming parts only, at no charge. 

For implants returned outside of warranty, DSI shall charge the standard DSI Exchange fee. The returned product must meet the same criteria outlined in the DSI Exchange Program; otherwise the warranty will be void.   

As a condition to replacement, DSI may request reasonable evidence showing the periods of implant duration and battery on time such as in the form of a written log. DSI may, in its discretion not provide a replacement under warranty absent a showing of such reasonable evidence

As DSI introduces new implant and other hardware models, DSI will add the new products to the DSI Limited Warranty Policy.  In addition, as production of certain models is discontinued, DSI will have no obligation to continue to offer either DSI Exchange or new implants.

The customer's sole and exclusive remedy under the foregoing limited warranty is that DSI will repair or replace, at DSI's option, any product manufactured by DSI which is defective in material or workmanship during the warranty periods based on the terms set forth below. No warranty will be honored if any such defect is caused in transit from the customer or by customer's negligence, alteration, operation contrary to instructions, misuse, abuse, or if used with parts or accessories not supplied by DSI.  Any defective product must be returned to DSI for repair or replacement, transportation prepaid, and must be accompanied by a Product Investigation Form that will be supplied by DSI.

DSI EXPRESSLY WARRANTS THAT ITS PRODUCTS SHALL MEET ITS THEN CURRENT PUBLISHED SPECIFICATIONS WITHIN THE APPLICABLE WARRANTY PERIODS.  DSI HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DSI DOES NOT WARRANT THAT ITS PRODUCTS WILL MEET ANY CUSTOMER’S REQUIREMENTS, THAT THE PRODUCTS WILL PRODUCE THE RESULTS EXPECTED BY CUSTOMER, WILL OPERATE IN THE COMBINATIONS (INCLUDING WITH PRODUCTS NOT SUPPLIED BY DSI) WHICH MAY BE SELECTED FOR USE BY THE CUSTOMER, OR THAT THE USE AND OPERATION OF THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE. 

DSI DOES NOT MAKE ANY WARRANTIES, EITHER EXPRESS OR IMPLIED, AS TO THE ACCURACY OF ANY DATA OR INFORMATION GATHERED USING THE PRODUCTS AND SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRCT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES DUE TO ANY ACTION TAKEN OR NOT TAKEN BY CUSTOMER AS A RESULT OF ANY DATA OR INFORMATION GATHERED USING THE PRODUCTS.

THESE WARRANTY TERMS ARE AN INTEGRAL PART OF DSI'S STANDARD TERMS AND CONDITIONS OF SALE.