DSI Software Support Lifecycle
This policy defines DSI’s guidelines for software product support and discontinuation. This policy covers all licensed software manufactured and sold by DSI. It does not cover software offered by 3rd parties that are compatible with DSI products as those software products are covered by the manufacturer.
The scope of support DSI will provide will depend on where it is in its product lifecycle. DSI provides standard support for the currently released version and limited support once this version reaches End of Life (EOL). The released version will reach EOL status when a new, replacement version is available or when DSI discontinues the selling of the product. DSI will provide support for a period of three (3) years from the EOL date. However, the level of support will change based on elapsed time, as displayed in the example below.
Support Levels and Timeline
DSI will provide new software releases at its discretion. All timelines mentioned for "End of Life” and "End of Standard Support" and "End of Limited Support" are close approximations and subject to change.